If a rider does not automatically receive rewards for purchasing qualifying goods or services with their debit or credit cards for performing other qualifying actions, they have thirty (30) days from the date or transaction if made in-store or ninety (90) days from the date of transaction if made online to contact Umo, provide evidence of the purchase and request cash back earned.
Stars will be credited to their account within 1–5 days.
A pending purchase will show the rider the estimated Stars earned in their account summary. Still, the amount is not final until the merchant completes the charge. Once the transaction is completed, any earned Stars will be credited within 1–5 days but can take up to 90 days depending on the merchant.