How Riders Redeem Stars for Passes

Riders can redeem their Umo Rewards Stars that they earn to purchase transit passes by going to Wallet > Rewards > Redeem. 

To redeem Umo Rewards, a rider must first join Umo Rewards and have a minimum number of Stars for redemption.

How does a rider redeem Stars for a transit pass? 

1. From the main screen, tap the Wallet icon. 
2. On the My Wallet screen, select Rewards.
3. On the Rewards screen, tap Redeem.  

Note: If the Redeem button is grayed-out, the rider doesn't currently have enough stars to redeem for a pass.

4. On the Redeem Stars screen, tap Buy Passes.  
5. On the Choose Pass screen, select the pass to purchase using Stars. 

The Pass Details screen provides the rider with their Stars balance and the number of Stars required to purchase the pass. 

 Example: A 7-day pass may require 2,400 stars; a 31-day pass may require 12,000 stars. 

6. On the Pass Details screen, confirm the selected pass details are correct, and tap Continue. 
7. On the Choose Payment Method pop-up window, tap Rewards Stars. 
8. On the Review Purchase screen, confirm that the pass-purchase details are correct, and tap Complete Purchase. 

Umo notifies the rider that their purchase has been confirmed, and that their pass has been added to their Wallet. 

From here, the rider can tap Show Validation Code to either: 

• • • Show their validation code to the trip validator –or–
    • Scan the code on the vehicle’s validation reader 

Note: Once Stars are redeemed, riders cannot return the transit passes and cannot get a refund of the redeemed Stars, whether they have used the redeemed transit passes or not.