The following provides Umo Rewards support ticket category guidelines.
For details on creating a Umo Rewards support ticket, see Create a Support Ticket.
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Advertiser |
Ticket Category |
Use Cases |
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Account Management |
Ticket Category |
A form for advertisers to request assistance on issues related to account activation, user management, contact information update, password, access, reporting, and others |
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Account Activation |
Ticket Subcategory |
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User Management |
Ticket Subcategory |
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Contact Change |
Ticket Subcategory |
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Password Assistance |
Ticket Subcategory |
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Portal Access |
Ticket Subcategory |
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Reporting |
Ticket Subcategory |
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Other |
Ticket Subcategory |
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Billing |
Ticket Category |
A form for advertisers to request assistance on issues related to billing, invoices, transaction recording, and others |
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Billing Update |
Ticket Subcategory |
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Invoices |
Ticket Subcategory |
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Transactions |
Ticket Subcategory |
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Other |
Ticket Subcategory |
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Campaign Management |
Ticket Category |
A form for advertisers to request assistance on issues related to ad campaign creation, campaign modifications, ad creatives, analytics reporting, ad targeting, and others |
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Campaign Creation |
Ticket Subcategory |
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Campaign Modifications |
Ticket Subcategory |
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Ad Creatives |
Ticket Subcategory |
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Analytics Reporting |
Ticket Subcategory |
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Ad Targeting |
Ticket Category |
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Other |
Ticket Subcategory |
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Star Rewards |
Ticket Category |
A form for advertisers to request assistance on issues related to loyalty reward and redemption applications and calculations for different ad engagement activities. |
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Star Reward |
Ticket Subcategory |
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Star Redemption |
Ticket Subcategory |
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Technical Issues |
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A form for advertisers to request assistance on issues related to advertiser portal functionality, campaign operation functionality and others |
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Security |
Ticket Category |
A form for advertisers to request assistance on security issues such as hacked accounts, suspicious login activities, and others |
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Unknown Login |
Ticket Subcategory |
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Suspicious Activities |
Ticket Subcategory |
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Hacked Account |
Ticket Subcategory |
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Other |
Ticket Subcategory |
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Feature Request |
Ticket Category |
A form for advertisers to submit feature ideas for the ad platforms, or any ideas for the ad operations |
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Other |
Ticket Category |
A form for advertisers to request assistance on issues not listed in the above categories. |