A user account for each authorized transit staff will also be created in the Umo Rewards Support Portal right after the transit agency account is created.
- Each user will receive a notification email with their user account details.
- Your account username will be your registered email address with Umo Rewards.
To add, modify, remove or change user names for your Umo Rewards transit account, you must submit a ticket in our Support Portal, and include the following details:
- Your name
- Your company name and Umo Rewards account ID
- Full name and email address of the user you want to add, modify, remove or change the name of
Once we have processed the user-management request, we will adjust their account with the requested action within 1 business day from our receipt of the request.
For particular details on user management, select one of the following Help articles:
For information on submitting a ticket in the Support Portal, see Create a Support Ticket.