Create a Support Ticket (Transit Agencies)

For a list of ticket category guidelines, see Ticket Category Guidelines.  

1. Log in to the Umo Rewards Support Portal at https://ctscubic.service-now.com/.
2. Under Umo Rewards Self-service in the left navigation bar, click Create a support ticket.
3. Click New Transit Agency Ticket. 
4. On the New Transit Agency Ticket page, fill in the ticket form. 
5. Click Submit. 

Once we have received your support ticket, we will contact you with a solution within 1 business day from our receipt of your request.